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Zero-defects mentality

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Revision as of 14:34, October 28, 2007 by AWeidman (Talk | contribs)

A zero-defects mentality exists when a Command and Control structure does not tolerate mistakes. This atmosphere is now widely acknowledged to be ineffective in both military and corporate life.

The results of a zero-defects mentality can include careerism, reduced motivation and stifled innovation. Soldiers or employees will feel neither empowered by their successes nor accountable for their failures.

Eliminating a zero-defects mentality is one of the primary goals of Lean manufacturing, specifically through the application of Kaizen and Andon in the Toyota Production System.

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