Human interaction management

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Although the initial focus of Business Process Management (BPM) was on the automation of mechanistic business processes, this has since been extended to include support for human-driven processes focused on human collaborative activity. Building on traditional techniques in which individual steps in the business process (which require human knowledge, judgment or experience to be performed) are assigned to the appropriate members of an organization via workflow systems. A more advanced form of process management supports the complex interaction between human workers necessary to carry out more sophisticated and/or large-scale tasks. An emerging methodology known as Human Interaction Management, and corresponding class of BPM software known as the Human Interaction Management System, is used to support and monitor tasks as well as to permit the ongoing process definition and redefinition during operation that is endemic to such activity.

Contents 1 The 2 Types Of Process 2 Example Processes Of The 2 Types 3 Web Resources 4 References

[edit] The 2 Types Of Process

Mechanistic processes are different from human-driven processes:

• Mechanistic
  • Routinized
  • Human involvement limited to key points
  • Semi- or fully-automated
• Human-driven
  • Involve innovation
  • Depend on interaction
  • Dynamically shaped by the participants

[edit] Example Processes Of The 2 Types

• Mechanistic
  • Compliance testing
  • Facilities construction
  • New product release
  • Component sourcing
  • Assembly line
  • Logistics
  • Invoicing
  • Settlement
  • Returns
  • Stock level maintenance
  • Purchase order approval
  • Payroll
  • Stock trading
• Human-driven
  • Research
  • Product design, and Product Lifecycle Management (PLM) generally
  • Business system support
  • Marketing
  • Company merger/divestment
  • Auditing
  • Healthcare
  • Controlling an epidemic
  • Government policy implementation
  • Political/social negotiation
  • Natural disaster prevention/handling
  • Election campaign management
  • Crime solving
  • Legal action
  • Military action
  • Building restoration

[edit] Web Resources

Books, articles, case studies and white papers on Human Interaction Management

humanedj (Human Interaction Management System)

RADRunner (prototype Human Interaction Management System)

[edit] References

Keith Harrison-Broninski. Human Interactions: The Heart and Soul of Business Process Management. ISBN 0929652444

Business Process Management Group In Search Of BPM Excellence: Straight From The Thought Leaders. ISBN 0929652401

This page uses content from the English-language version of Wikipedia. The original article was at Human interaction management. The list of authors can be seen in the page history. As with Psychology Wiki, the text of Wikipedia is available under the GNU Free Documentation License.