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Hot line services

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Hot line services are facilities made available so that members of the public can access advice, counselling and information. These were originally made available by phone but in recent years have been augmented with other channels eg email

Variety of servicesEdit

Research into particular servicesEdit

Selection of violunteersEdit

See alsoEdit


ReferencesEdit

BooksEdit

  • Brockopp, G. W. (2002). The covert cry for help. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W. (2002). An emergency telephone service: The development of a presence. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W. (2002). The nuisance caller. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W. (2002). The "one counselor" caller. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W. (2002). Selecting the telephone counselor. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W. (2002). The telephone call: Conversation or therapy. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W., & Lester, D. (2002). The obscene caller. Springfield, IL: Charles C Thomas Publisher.
  • Brockopp, G. W., Lester, D., & Blum, D. (2002). The chronic caller. Springfield, IL: Charles C Thomas Publisher.
  • Danby, S., Baker, C., & Emmison, M. (2005). Four observations on openings in calls to Kids Help Line. Amsterdam, Netherlands: John Benjamins Publishing Company.
  • Delworth, U., Rudow, E. H., & Taub, J. (1972). Crisis center/hotline: A guidebook to beginning and operating. Oxford, England: Charles C Thomas.
  • Ferguson, R. (2005). Telephone Help Lines for Parents. Lo: Royal Society of Medicine Press.
  • Ferrari, J. R. (2000). Hotline services: Kazdin, Alan E (Ed).
  • Firth, A., Emmison, M., & Baker, C. (2005). Calling for help: An introduction. Amsterdam, Netherlands: John Benjamins Publishing Company
  • Hoff, L. A. (2002). Beyond the telephone contact. Springfield, IL: Charles C Thomas Publisher.
  • Horton, A. L. (1995). Sex-related hotline calls: Types, interventions, and guidelines. Thousand Oaks, CA: Sage Publications, Inc.
  • Kalafat, J. (2002). Crisis intervention and counseling by telephone: An update. Springfield, IL: Charles C Thomas Publisher.
  • Kalafat, J. (2002). Training telephone counselors. Springfield, IL: Charles C Thomas Publisher.
  • Leader, E. (1996). Teen Line: A listening post for troubled youth. Washington, DC: American Psychiatric Association.
  • Lamb, C. W. (2002). Teletelephone therapy: Some common errors and fallacies. Springfield, IL: Charles C Thomas Publisher.
  • Landqvist, H. (2005). Constructing and negotiating advice in calls to a poison information center. Amsterdam, Netherlands: John Benjamins Publishing Company.
  • Leppanen, V. (2005). Callers' presentations of problems in telephone calls to Swedish primary care. Amsterdam, Netherlands: John Benjamins Publishing Company.
  • Lester, D. (2002). Counseling by telephone: An overview. Springfield, IL: Charles C Thomas Publisher.
  • Lester, D. (2002). Crisis intervention and counseling by telephone (2nd ed.). Springfield, IL: Charles C Thomas Publisher.
  • Lester, D. (2002). A survey of telephone counseling services. Springfield, IL: Charles C Thomas Publisher.
  • Losee, N., Parham, I. A., Auerbach, S., & Teitelman, J. L. (1988). Crisis intervention with the elderly: Theory, practical issues, and training procedures. Springfield, IL, England: Charles C Thomas, Publisher.
  • McColskey, A. S. (2002). The use of the professional in telephone counseling. Springfield, IL: Charles C Thomas Publisher.
  • Molder, H. T. (2005). 'I just want to hear somebody right now'. Amsterdam, Netherlands: John Benjamins Publishing Company.
  • Pudlinski, C. (2005). The mitigation of advice: Interactional dilemmas of peers on a telephone support service. Amsterdam, Netherlands: John Benjamins Publishing Company.
  • Raviv, A. (1993). The use of hotline and media interventions in Israel during the Gulf War. Hillsdale, NJ, England: Lawrence Erlbaum Associates, Inc.
  • Roberts, A. R. (1995). Crisis intervention units and centers in the United States: A national survey. Thousand Oaks, CA: Sage Publications, Inc.
  • Roth, H. S., Palmer, C., & Schut, A. J. (2002). Community Youth Line: A hotline program for troubled adolescents. Springfield, IL: Charles C Thomas Publisher.
  • Schmidt, C. M., & Austin, M. J. (2004). Utilizing Hotline Services to Sustain Employment. Binghamton, NY: Haworth Social Work Practice Press.
  • Scott, V., Lester, D., & Brockopp, G. W. (2002). The silent caller. Springfield, IL: Charles C Thomas Publisher.
  • Stelmachers, Z., Smith, M., & Wells, J. (1990). Suicide prevention: Community services. New York, NY: Springer Publishing Co.
  • Toller, P. (1999). Learning to listen, learning to hear: A training approach. Florence, KY: Taylor & Frances/Routledge.
  • Torode, B. (2005). Institutionality at issue: The helpline call as a 'language game'. Amsterdam, Netherlands: John Benjamins Publishing Company.
  • Waters, J., & Finn, E. (1995). Handling client crises effectively on the telephone. Thousand Oaks, CA: Sage Publications, Inc.
  • Williams, T., & Douds, J. (2002). The unique contributions of telephone therapy. Springfield, IL: Charles C Thomas Publisher.
  • Zhu, S.-H., Anderson, C. M., Tedeschi, G. J., Rosbrook, B., Johnson, C. E., Byrd, M., et al. (2006). Evidence of Real-World Effectiveness of a Telephone Quitline for Smokers. San Francisco, CA: Jossey-Bass.

PapersEdit

  • Abrahams, R. B. (1972). Mutual help for the widowed: Social Work Vol 17(5) Sep 1972, 54-61.
  • Adelman, H. S., & Taylor, L. (1984). A helpline for learning problems: Journal of Learning Disabilities Vol 17(4) Apr 1984, 237-239.
  • Adkins, P. G., & Ainsa, T. D. (1978). The WARM LINE: A primary prevention service: Research Communications in Psychology, Psychiatry & Behavior Vol 3(2) 1978, 173-176.
  • Ahronheim, J. C., & Davol, S. B. (1999). Pursuit of assisted dying: A pilot study of inquiries made to a national consumer-based organization: Journal of Pain and Symptom Management Vol 18(6) Dec 1999, 401-405.
  • Albers, E. C., & Foster, S. L. (1995). A profile of 97,100 crisis intervention contacts over a six year period: Crisis Intervention & Time-Limited Treatment Vol 2(1) 1995, 23-29.
  • Amaranto, E., Steinberg, J., Castellano, C., & Mitchell, R. (2003). Police Stress Interventions: Brief Treatment and Crisis Intervention Vol 3(1) Spr 2003, 47-53.
  • Antoniadis, N. (1984). Trends in telephone emergency services: A New Zealand survey: Community Mental Health in New Zealand Vol 1(1) Jul 1984, 90-95.
  • Apsler, R., & Hodas, M. B. (1975). Evaluating hotlines with simulated calls: Crisis Intervention Vol 6(1) 1975, 14-21.
  • Baird, B. N., Bossett, S. B., & Smith, B. J. (1994). A new technique for handling sexually abusive calls to telephone crisis lines: Community Mental Health Journal Vol 30(1) Feb 1994, 55-60.
  • Baizerman, M. (1975). Hotline referrals: Some views: Crisis Intervention Vol 6(3) 1975, 13-27.
  • Baizerman, M. L. (1976). Hotline accountability: A response to Baizerman: Rejoinder to Genther: Professional Psychology Vol 7(2) May 1976, 242.
  • Baizerman, M. L. (1976). Hotline research: Critique, response, and rejoiner: Professional Psychology Vol 7(2) May 1976, 236-239.
  • Ball, R. (1984). The Child Care Switchboard experiment: Early Child Development and Care Vol 13(2) 1984, 185-191.
  • Barber, J. G., Blackman, E. K., Talbot, C., & Saebel, J. (2004). The themes expressed in suicide calls to a telephone help line: Social Psychiatry and Psychiatric Epidemiology Vol 39(2) Feb 2004, 121-125.
  • Barmann, B. C. (1980). Therapeutic management of chronic callers to a suicide prevention center: Journal of Community Psychology Vol 8(1) Jan 1980, 45-48.
  • Baron, A., & Cohen, R. B. (1982). Helping telephone counselors cope with burnout: A consciousness-raising workshop: Personnel & Guidance Journal Vol 60(8) Apr 1982, 508-510.
  • Bartlam, B., & McLeod, J. (2000). Infertility counselling: The ISSUE experience of setting up a telephone counselling service: Patient Education and Counseling Vol 41(3) Oct-Nov 2000, 313-321.
  • Bastien, C. H., Morin, C. M., Ouellet, M.-C., Blais, F. C., & Bouchard, S. (2004). Cognitive-Behavioral Therapy for Insomnia: Comparison of Individual Therapy, Group Therapy, and Telephone Consultations: Journal of Consulting and Clinical Psychology Vol 72(4) Aug 2004, 653-659.
  • Bauer, J. (1975). The hot line and its training problems for adolescent listeners: Adolescence Vol 10(37) Spr 1975, 63-69.
  • Beebe, L. H., & Tian, L. (2004). TIPS: Telephone Intervention--Problem Solving for Persons with Schizophrenia: Issues in Mental Health Nursing Vol 25(3) Apr-May 2004, 317-329.
  • Ben-Ari, A., & Azaiza, F. (2003). Effectiveness of Help Lines Among Sociopolitical Minorities: A View From Both Sides of the Line: Families in Society Vol 84(3) Jul-Sep 2003, 417-422.
  • Benedetti, P., Zaccarelli, M., Giuliani, M., di Fabio, M., & et al. (1989). The Italian AIDS "hot-line": Providing information to the people: AIDS Care Vol 1(2) 1989, 145-152.
  • Bennett, L., Riger, S., Schewe, P., Howard, A., & Wasco, S. (2004). Effectiveness of hotline, advocacy, counseling, and shelter services for victims of domestic violence: Journal of Interpersonal Violence Vol 19(7) Jul 2004, 815-829.
  • Berman, P. J., Davis, A. W., & Phillips, E. L. (1973). George Washington University volunteer hotline: A descriptive study: Psychological Reports Vol 33(2) Oct 1973, 364-366.
  • Blanes, R., & Garate, I. (2004). Maria or "What kind of monkey business brings her?" Clinica y Analisis Grupal Vol 26(2)[93] Jul-Dec 2004, 105-108.
  • Bleach, G., & Claiborn, W. L. (1974). Initial evaluation of hot-line telephone crisis centers: Community Mental Health Journal Vol 10(4) Win 1974, 387-394.
  • Blewett, A. E. (2000). Help cards for patients: Psychiatric Bulletin Vol 24(7) Jul 2000, 276.
  • Blum, A. D., & Cornelius, R. R. (1984). An evaluation of the differences in counseling style between novices and experienced telephone counselors: Crisis Intervention Vol 13(3) 1984, 89-95.
  • Blumenthal, D., Tulkin, S. R., & Slaikeu, K. A. (1976). Analysis of temporal variables in telephone calls to a suicide and crisis service: A comparison of clients who show for appointments and those who do not show: Psychotherapy: Theory, Research & Practice Vol 13(2) Sum 1976, 177-182.
  • Boardman, J., & Steele, C. (2002). NHS Direct--a telephone helpline for England and Wales: Psychiatric Bulletin Vol 26(2) Feb 2002, 42-44.
  • Bobevski, I., Holgate, A. M., & McLennan, J. (1997). Characteristics of effective telephone counselling skills: British Journal of Guidance & Counselling Vol 25(2) May 1997, 239-249.
  • Boehm, K., Chessare, J. B., Valko, T. R., & Sager, M. S. (1991). Teen Line: A descriptive analysis of a peer telephone listening service: Adolescence Vol 26(103) Fal 1991, 643-648.
  • Boehm, K. E., & Campbell, N. B. (1995). Suicide: A review of calls to an adolescent peer listening phone service: Child Psychiatry & Human Development Vol 26(1) Fal 1995, 61-66.
  • Boehm, K. E., Schondel, C. K., Ivoska, W. J., Marlowe, A. L., & Manke-Mitchell, L. (1998). Calls to teen line: Representative concerns of adolescents: Adolescence Vol 33(132) Win 1998, 797-805.
  • Boehm, K. E., Schondel, C. K., Marlowe, A. L., & Manke-Mitchell, L. (1999). Teens' concerns: A national evaluation: Adolescence Vol 34(135) Fal 1999, 523-528.
  • Boehm, K. E., Schondel, C. K., Marlowe, A. L., & Rose, J. S. (1995). Adolescents calling a peer-listening phone service: Variations in calls by gender, age, and season of year: Adolescence Vol 30(120) Win 1995, 863-871.
  • Boldemann, C., Gilljam, H., Lund, K. E., & Helgason, A. R. (2006). Smoking cessation in general practice: The effects of a quitline: Nicotine & Tobacco Research Vol 8(6) Dec 2006, 785-790.
  • Bonneson, M. E., & Hartsough, D. M. (1987). Development of the Crisis Call Outcome Rating Scale: Journal of Consulting and Clinical Psychology Vol 55(4) Aug 1987, 612-614.
  • Borland, R., & Segan, C. J. (2006). The potential of quitlines to increase smoking cessation: Drug and Alcohol Review Vol 25(1) Jan 2006, 73-78.
  • Borland, R., Segan, C. J., Livingston, P. M., & Owen, N. (2001). The effectiveness of callback counselling for smoking cessation: A randomized trial: Addiction Vol 96(6) Jun 2001, 881-889.
  • Bos, A. E. R., Visser, G. C., Tempert, B. F., & Schaalma, H. P. (2004). Evaluation of the Dutch AIDS information helpline: An investigation of information needs and satisfaction of callers: Patient Education and Counseling Vol 54(2) Aug 2004, 201-206.
  • Boucek, J., & Novak, A. (1975). Evolution of documentation of calls at the Brno centre of first aid by telephone: Cesko-Slovenska Psychiatrie Vol 71(5) 1975, 295-299.
  • Bouchal, M., Machackrova, V., & Misurec, J. (1980). Calls on the telephone line "Hope" in 1977: Cesko-Slovenska Psychiatrie Vol 76(5) Oct 1980, 326-330.
  • Boyle, R. G., Solberg, L. I., Asche, S. E., Boucher, J. L., Pronk, N. P., & Jensen, C. J. (2005). Offering telephone counseling to smokers using pharmacotherapy: Nicotine & Tobacco Research Vol 7(Suppl1) Spr 2005, S19-S27.
  • Bradshaw, R., & Amato, P. R. (1985). The perceived seriousness of personal problems: A comparative study of telephone counselors and community members: Journal of Applied Social Psychology Vol 15(6) 1985, 575-589.
  • Brandon, T. H., Collins, B. N., Juliano, L. M., & Lazev, A. B. (2000). Preventing relapse among former smokers: A comparison of minimal interventions through telephone and mail: Journal of Consulting and Clinical Psychology Vol 68(1) Feb 2000, 103-113.
  • Briggs, B. C. (1972). Instant help by telephone: American Journal of Nursing Vol 72(4) Apr 1972, 731-732.
  • Broadhead, R. S. (1986). Directing intervention from afar: The telephone dynamics of managing acute poisonings: Journal of Health and Social Behavior Vol 27(4) Dec 1986, 303-316.
  • Broadstock, M., & Borland, R. (1998). Using information for emotion-focused coping: Cancer patients' use of a cancer helpline: British Journal of Health Psychology Vol 3(Part 4) Nov 1998, 319-332.
  • Broadstock, M. J., & Hill, D. (1997). Evaluation and impact of promotion of a cancer helpline to cancer patients through their specialists: Patient Education and Counseling Vol 32(3) Nov 1997, 141-146.
  • Brooks, D., Fancott, C. A., Falter, L.-B., McFarlane, A., & Nonoyama, M. L. (2004). The development of a helpline for chronic obstructive pulmonary disease (COPD): Patient Education and Counseling Vol 54(3) Sep 2004, 329-336.
  • Brown, R. L., Saunders, L. A., Bobula, J. A., Mundt, M. P., & Koch, P. E. (2007). Randomized-controlled trial of a telephone and mail intervention for alcohol use disorders: Three-month drinking outcomes: Alcoholism: Clinical and Experimental Research Vol 31(8) Aug 2007, 1372-1379.
  • Brunet, A. F., Lemay, L., & Belliveau, G. (1994). Correspondence as adjunct to crisisline intervention in a suicide prevention center: Crisis: The Journal of Crisis Intervention and Suicide Prevention Vol 15(2) 1994, 65-68, 76.
  • Bryant, R. A. (1998). An analysis of calls to a Vietnam veterans' telephone counselling service: Journal of Traumatic Stress Vol 11(3) Jul 1998, 589-596.
  • Bryant, R. A., & Harvey, A. G. (2000). Telephone crisis intervention skills: A simulated caller paradigm: Crisis: The Journal of Crisis Intervention and Suicide Prevention Vol 21(2) 2000, 90-94.
  • Buchta, R., & et al. (1973). The effect of direct contact with referred crisis center clients on outcome success rates: Journal of Community Psychology Vol 1(4) Oct 1973, 395-396.
  • Buda, B. (1976). Psychic effect and psychotherapy by telephone: Magyar Pszichologiai Szemle Vol 33(6) 1976, 530-543.
  • Buda, B. (1996). Discrete hotlines? : Crisis: The Journal of Crisis Intervention and Suicide Prevention Vol 17(4) 1996, 185-186.
  • Bullen, C., Howe, C., Grigg, M., Phillips, F., Silcock, R., Glover, M., et al. (2008). Recruitment into a cessation trial via the New Zealand Quitline: Many benefits, few limitations: Journal of Smoking Cessation Vol 3(1) 2008, 30-34.
  • Burket, R. C., & Hodgin, J. D. (1989). An eating disorders hotline: Organization, implementation, and initial experience: Journal of American College Health Vol 37(4) Jan 1989, 183-186.
  • Burleson, J. A., & Kaminer, Y. (2007). Aftercare for adolescent alcohol use disorder: Feasibility and acceptability of a phone intervention: The American Journal on Addictions Vol 16(3) May-Jun 2007, 202-205.
  • Cady, R. (1999). Pitfalls in telephone triage: MCN: The American Journal of Maternal/Child Nursing Vol 24(3) May-Jun 1999, 157.
  • Calderon, J. G. (2004). Review of Use of the telephone in psychotherapy: International Journal of Applied Psychoanalytic Studies Vol 1(2) 2004, 201-205.
  • Carbajal, R., Barthez, P., Viala, J., Manceron, V., Olivier-Martin, M., & Simon, N. (1996). Evaluation of pediatric advice asked by telephone in emergency units: Archives de Pediatrie Vol 3(10) Oct 1996, 959-983.
  • Carothers, J. E., & Inslee, L. J. (1974). Level of empathic understanding offered by volunteer telephone services: Journal of Counseling Psychology Vol 21(4) Jul 1974, 274-276.
  • Carrera, M. A., & Welbourne, A. (1974). Answering sex questions over the phone: A community based service: Journal of Clinical Child Psychology Vol 3(3) Fal-Win 1974, 46-48.
  • Cerny, L. (1977). Ten years of the Telephone Emergency Service for Children and Youth (TESY): Acta Paedopsychiatrica: International Journal of Child & Adolescent Psychiatry Vol 42(6) 1977, 214-223.
  • Cheng, H., Ji, J., & Wen, S. (2000). Mental health hotline services in Shanghai between 1995 and 1999: Chinese Journal of Clinical Psychology Vol 8(3) 2000, 150-152.
  • Clark, S. P., & Borders, L. D. (1984). Approaches to sexual and sexually abusive callers: Crisis Intervention Vol 13(1) 1984, 14-24.
  • Clark, S. P., Borders, L. D., & Knudson, M. L. (1986). Survey of telephone counselors' responses to sexual and sexually abusive callers: American Mental Health Counselors Association Journal Vol 8(2) Apr 1986, 73-79.
  • Clifford, G. (2008). The evolution of problem gambling helplines. New York, NY: Springer Science + Business Media.
  • Colantonio, A., Cohen, C., & Corlett, S. (1998). Support needs of elderly caregivers of persons with dementia: Canadian Journal on Aging Vol 17(3) Fal 1998, 330-345.
  • Coman, G. J., Burrows, G. D., & Evans, B. J. (2001). Telephone counselling in Australia: Applications and considerations for use: British Journal of Guidance & Counselling Vol 29(2) May 2001, 247-258.
  • Combs, D. C. (2007). Mental health interventions by telephone with Katrina survivors: Journal of Health Care for the Poor and Underserved Vol 18(2) May 2007, 271-276.
  • Conte, C. K., Fisher, D. S., Callahan, L. E., & Roffman, R. A. (1996). Training and supporting the telephone intake worker for an AIDS prevention counseling study: Social Work Vol 41(3) May 1996, 314-319.
  • Coyne, A. C. (1991). Information and referral service usage among caregivers for dementia patients: The Gerontologist Vol 31(3) Jun 1991, 384-388.
  • Crouch, R., & Dale, J. (1998). Telephone triage: How good are the decisions? II: Nursing Standard Vol 12(35) May 1998, 20-26.
  • Crouch, R., & Dale, J. (1998). Telephone triage--identifying the demand: I: Nursing Standard Vol 12(34) Mar 1998, 33-38.
  • Crouch, R., Patel, A., & Dale, J. (1996). Paediatric calls to an inner city accident and emergency department: Service demand and advice given: Accident & Emergency Nursing Vol 4(4) Oct 1996, 170-174.
  • Cummins, S. E., Hebert, K. K., Anderson, C. M., Mills, J. A., & Zhu, S.-H. (2007). Reaching young adult smokers though quitlines: American Journal of Public Health Vol 97(8) Aug 2007, 1402-1405.
  • Curry, S. J., McBride, C., Grothaus, L. C., Louie, D., & Wagner, E. H. (1995). A randomized trial of self-help materials, personalized feedback, and telephone counseling with nonvolunteer smokers: Journal of Consulting and Clinical Psychology Vol 63(6) Dec 1995, 1005-1014.
  • Cyr, C., & Dowrick, P. W. (1991). Burnout in crisisline volunteers: Administration and Policy in Mental Health Vol 18(5) May 1991, 343-354.
  • Daigle, M. S., & Mishara, B. L. (1995). Intervention styles with suicidal callers at two suicide prevention centers: Suicide and Life-Threatening Behavior Vol 25(2) Sum 1995, 261-275.
  • Dale, J., Williams, S., & Crouch, R. (1995). Development of telephone advice in A&E: Establishing the views of staff: Nursing Standard Vol 9(21) Feb 1995, 28-31.
  • Daoud, H., & Kindynis, S. (1987). SOS, PSY, or intermediate psychiatry: Role in suicide prevention: Psychologie Medicale Vol 19(5) Apr 1987, 659-660.
  • Darely, M. (2000). Crisis telephone consultation for deliberate self-harm patients: British Journal of Psychiatry Vol 176 Jan 2000, 91.
  • D'Augelli, A. R., & et al. (1978). The verbal helping behavior of experienced and novice telephone counselors: Journal of Community Psychology Vol 6(3) Jul 1978, 222-228.
  • Davies, P. G. (1982). The functioning of British counselling hotlines: A pilot study: British Journal of Guidance & Counselling Vol 10(2) Jul 1982, 195-199.
  • de Anda, D., & Smith, M. A. (1993). Differences among adolescent, young adult, and adult callers of suicide help lines: Social Work Vol 38(4) Jul 1993, 421-428.
  • De Leo, D., Buono, M. D., & Dwyer, J. (2002). Suicide among the elderly: The long-term impact of a telephone support and assessment intervention in northern Italy: British Journal of Psychiatry Vol 181(3) Sep 2002, 226-229.
  • De Leo, D., Carollo, G., & Dello Buono, M. (1995). Lower suicide rates associated with a Tele-Help/Tele-Check service for the elderly at home: American Journal of Psychiatry Vol 152(4) Apr 1995, 632-634.
  • de Leo, D., Rozzini, R., Bernardini, M., Zucchetto, M., & et al. (1992). Assessment of quality of life in the elderly assisted at home through a Tele-check service: Quality of Life Research: An International Journal of Quality of Life Aspects of Treatment, Care & Rehabilitation Vol 1(6) Dec 1992, 367-274.
  • de Voge, S. D., & Mikawa, J. K. (1977). Moon phases and crisis calls: A spurious relationship: Psychological Reports Vol 40(2) Apr 1977, 387-390.
  • Degenhardt, L., Day, C., Gilmour, S., & Hall, W. (2005). Patterns of illicit drug use in NSW, Australia following a reduction in heroin supply: International Journal of Drug Policy Vol 16(5) Oct 2005, 300-307.
  • del Carmen Miguez, M., & Becona, E. (2004). Telephone intervention in the treatment of smokers: A case report: Psicologia Conductual Revista Internacional de Psicologia Clinica de las Salud Vol 12(1) 2004, 145-165.
  • Delfin, P. E. (1978). Components of effective telephone intervention: A critical incidents analysis: Crisis Intervention Vol 9(2) 1978, 50-68.
  • Dixon, M. C., & Burns, J. L. (1974). Crisis theory, active learning and the training of telephone crisis volunteers: Journal of Community Psychology Vol 2(2) Apr 1974, 120-125.
  • Dolan, B. (1995). A teen hot line: Adolescence Vol 30(117) Spr 1995, 195-200.
  • Downey, J. E. (1978). One year later: Crisis intervention in a rural population: Brief report: Crisis Intervention Vol 9(1) 1978, 32-38.
  • Drdkova, S., & Zemek, P. (1975). Help by telephone to inhabitants of large cities: II. Its relation to initial psychiatric aid and its importance in prevention of suicides: Ceskoslovenska Psychiatrie Vol 71(2-3) Jun 1975, 165-172.
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  • Drummond, W. J. (1980). Profiles of Youthliners and issues relating to a telephone counselling service in a New Zealand city: Adolescence Vol 15(57) Spr 1980, 159-170.
  • Dubois-Chevalier, M., & Bonierbale-Branchereau, M. (1986). SOS sexuality for couples: Psychologie Medicale Vol 18(3) Mar 1986, 419-421.
  • Dunkley, J., & Whelan, T. A. (2006). Vicarious traumatisation in telephone counsellors: Internal and external influences: British Journal of Guidance & Counselling Vol 34(4) Nov 2006, 451-469.
  • Ebert, B. (1976). Ethical issues in a crisis intervention center: Crisis Intervention Vol 7(2) 1976, 62-68.
  • Ebert, B. (1976). A measure of confidentiality in crisis intervention centers: Crisis Intervention Vol 7(2) 1976, 69-76.
  • Echterling, L. G., & Hartsough, D. M. (1989). Phases of helping in successful crisis telephone calls: Journal of Community Psychology Vol 17(3) Jul 1989, 249-257.
  • Echterling, L. G., Hartsough, D. M., & Zarle, T. H. (1980). Testing a model for the process of telephone crisis intervention: American Journal of Community Psychology Vol 8(6) Dec 1980, 715-725.
  • Edwards, D. (2007). Introduction: Research on Language and Social Interaction Vol 40(1) 2007, 1-7.
  • El Nimr, G., & Salib, E. (2003). Telephone support and suicide prevention: British Journal of Psychiatry Vol 182(3) Mar 2003, 266.
  • Elmer, E., & Maloni, J. A. (1988). Parent support through telephone consultation: Maternal-Child Nursing Journal Vol 17(1) Spr 1988, 13-23.
  • Emmison, M., & Danby, S. (2007). Troubles announcements and reasons for calling: Initial actions in opening sequences in calls to a national children's helpline: Research on Language and Social Interaction Vol 40(1) 2007, 63-87.
  • Erbas, B., Bui, Q., Huggins, R., Harper, T., & White, V. (2006). Investigating the relation between placement of Quit antismoking advertisements and number of telephone calls to Quitline: A semiparametric modelling approach: Journal of Epidemiology & Community Health Vol 60(2) Feb 2006, 180-182.
  • Evans, D. R. (1976). The use of the MMPI to predict conscientious hotline workers: Journal of Clinical Psychology Vol 32(3) Jul 1976, 684-686.
  • Evans, D. R. (1977). Use of the MMPI to predict effective hotline workers: Journal of Clinical Psychology Vol 33(4) Oct 1977, 1113-1114.
  • Evans, D. R., Uhlemann, M. R., & Hearn, M. T. (1978). Microcounseling and sensitivity training with hotline workers: Journal of Community Psychology Vol 6(2) Apr 1978, 139-146.
  • Evans, J., Evans, M., Morgan, H. G., Hayward, A., & Gunnell, D. (2005). Crisis card following self-harm: 12-month follow-up of a randomised controlled trial: British Journal of Psychiatry Vol 187(2) Aug 2005, 186-187.
  • Evans, M. O. (2000). Crisis telephone consultation for deliberate self-harm patients: Author's reply: British Journal of Psychiatry Vol 176 Jan 2000, 91.
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DissertationsEdit

Because of the number of dissertations in this area they are liated on a seperate page Hot line services - dissertations

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