Human interaction management

Industrial & Organisational : Introduction : Personnel : Organizational psychology : Occupations: Work environment: Index : Outline

Although the initial focus of Business Process Management (BPM) was on the automation of mechanistic business processes, this has since been extended to include support for human-driven processes focused on human collaborative activity. Building on traditional techniques in which individual steps in the business process (which require human knowledge, judgment or experience to be performed) are assigned to the appropriate members of an organization via workflow systems. A more advanced form of process management supports the complex interaction between human workers necessary to carry out more sophisticated and/or large-scale tasks. An emerging methodology known as Human Interaction Management, and corresponding class of BPM software known as the Human Interaction Management System, is used to support and monitor tasks as well as to permit the ongoing process definition and redefinition during operation that is endemic to such activity.

The 2 Types Of Process[]

Mechanistic processes are different from human-driven processes:

Mechanistic
- Routinized
- Human involvement limited to key points
- Semi- or fully-automated
Human-driven
- Involve innovation
- Depend on interaction
- Dynamically shaped by the participants

Example Processes Of The 2 Types[]

Mechanistic
- Compliance testing
- Facilities construction
- New product release
- Component sourcing
- Assembly line
- Logistics
- Invoicing
- Settlement
- Returns
- Stock level maintenance
- Purchase order approval
- Payroll
- Stock trading
Human-driven
- Research
- Product design, and Product Lifecycle Management (PLM) generally
- Business system support
- Marketing
- Company merger/divestment
- Auditing
- Healthcare
- Controlling an epidemic
- Government policy implementation
- Political/social negotiation
- Natural disaster prevention/handling
- Election campaign management
- Crime solving
- Legal action
- Military action
- Building restoration